How does eon card work

Card fail 04, 28, 25, 28 shown on your meter display — make sure your card is clean and reinsert the card. If this does not work, call us on Skip to content. For home. For business. How do prepayment meters work? What if I can't get to a shop? Can I switch from a prepayment meter to a standard meter? I'm moving home what should I do? I've just moved into a house with a prepayment meter, what should I do? I've moved from npower, will my prepayment card or key continue to work? I've moved from npower and I still haven't received my new gas card?

Where can I top up? How do I top up my gas card? How do I top up my electricity key? How do I use my emergency credit? How is my gas or electricity outstanding debt collected?

How much debt do a pay I week? For Gas Insert gas card into meter Press and hold the red button 'A' until you hear a beep or the display on the meter changes. Now press the red 'A' again until you get to screen 26 Screen 26 will shop you your weekly collection rate For Electricity Inset your electricity key into the meter Press the blue button until you see the letter 'T' - this will show you your weekly collection rate.

How much debt do I have outstanding? For gas Press and hold the red button 'A' until you hear a beep or the display on the meter changes Now press the red button 'A' again until you get to screen 27 Screen 27 will show you the total debt balance left to pay For electricity Insert your electricity key into the meter Press the blue button until you see the letter 'S' which will show you the outstanding balance on your meter.

Why do I need to top up every week? Will my prepayment meter prices change when I move to E. ON Next from npower? Will I get a new key or card to top up? Will I still be able to use my Warm Home Discount voucher to top up my prepayment meter? What do the fault codes on my electricity meter mean?

If you meter displays one of these codes, here's what you need to do: Error A3 - don't worry, this just means you've taken out your key too soon. ON group, so you're safe in the knowledge that they have the backing of an established energy supplier. In the background, we will be giving your online account a makeover as we want you to have access to all the services you need. Absolutely nothing! If you have recently switched to us, you will receive the bonus Nectar points you are entitled to as per your tariff terms and conditions.

You will remain on the same fixed price energy plan that you signed up to until your tariff end date. There will be no changes to your prices and no interruption to your supply. You will also continue to receive all your Nectar points as per your tariff terms and conditions. Please get in touch to let us know as soon as you can, and we'll do our best to avoid making changes to your account while you're in the middle of moving or switching.

This will help keep things as simple as possible with your bills and your final account balance. We also recognise that you might need extra support because of life-changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness. If your account is registered for services to help you or someone in your household who is deaf or hard of hearing; we will continue to offer a range of ways for you to get in touch, including text relay.

For gas. Your meter will take money for this debt until the weekly repayment amount has been paid in full. It will take this amount from your first top up after a Wednesday morning each week, and every top up after that until your weekly amount is paid. Any money owed to the meter will be taken in full before you get any gas or electricity.

For gas, the top up will be allocated as shown in the example below. Step 1. Value of top up full pounds only. Step 2. Is there a weekly repayment rate? Step 3. Is there any Emergency Credit or Standing Charge owed? Step 4. Any remaining credit will be allocated for gas. For electricity. Your debt repayments will be taken at regular intervals throughout the week.

If your gas meter displays one of these codes, here's what you need to do:. Call help - call us on Battery fail — call us on Blank screen — call us on Card fail 04, 28, 25, 28 shown on your meter display — make sure your card is clean and reinsert the card.

If this does not work, call us on If you electricity meter displays one of these codes, here's what you need to do:. Error A3 - don't worry, this just means you've taken out your key too soon.