How do 911 calls go

The call flow will go much smoother when the call taker is allowed to ask you questions in the order the information is needed. Please note that if you have a cell phone, you should review the topics to the right under How to Use The following are some guidelines for the information that will commonly be required:. Again, if your home phone number, or an alternate number is required, it will be asked for later.

It is important for us to have this information in case we need to call you back to ask more questions, clarify directions, give further instructions, etc.

All the details leading up to the emergency can be filled in later in the conversation after the initial information has been gathered. Your answer to the question about "what happened" will help us determine what the situation is. Based on that, we will ask you more specific questions and give you instructions about what to do while you wait for help to arrive.

Just as every situation is different, so is every call. If you call , you may not be asked every question listed above, but this information should help you be better prepared to make this important call. Skip to Main Content. Loading Close. Do Not Show Again Close. The following are some guidelines for the information that will commonly be required: What is the address of the emergency? This is the address where the emergency is actually occurring.

It is also helpful if you can indicate a direction i. When asked for a location, avoid giving answers of "in Eugene," "at my house," or "on the freeway.

If we ask you for a direction, please give us compass directions if you can. What is your name? Tell me exactly what happened.

E-Comm also provides emergency dispatch services for 33 police agencies and 40 fire departments in B. Regional Districts contract the service to E-Comm. They fund the service through property taxes and other methods such as call-answer levies.

E-Comm is responsible for answering 99 per cent of calls made throughout the province of B. Critical procedures such as CPR, airway management and childbirth, just to name a few, can be started before more advanced help arrives.

The Telecommunicator uses a Computer Aided Dispatch terminal. Together with a touch screen telephone interface, information about the caller's location and phone number is available for verification by the Telecommunicator. The Telecommunicator knows that action taken based on incomplete or inaccurate information can endanger callers, victims and the responders.

That is why he or she must make sure answers to questions are clear, complete and precise. If an answer is "far," for example, the Telecommunicator must ask: "how far? Once the Telecommunicator has analyzed the situation, the call is immediately routed by computer to a dispatcher for the appropriate emergency response Police, Fire or EMS to provide the service s needed.

The Center will make every effort to investigate all complaints relative to our personnel or services offered by our department.